Build an inventory of business-critical systems
List users, devices, servers, internet connections, applications and existing service providers. Identify which systems stop work when they fail and who currently manages access to them.
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IT Support & Outsourcing in Armenia
Keep your team working with support for computers, servers, networks and business applications. ArmCyberSec provides IT infrastructure maintenance for companies across Armenia, with scope and support arrangements matched to your systems.
Our IT Services Catalog
Everything your business needs for uninterrupted employee workflows, data protection, and IT cost reduction.
Workstation & Employee Helpdesk Support
5-15 MIN RESOLUTIONInstant resolution of daily computer, software, and printer issues for your staff. No more operational downtime!
[19:42:01] INFO Ticket #4929: Staging workspace setup... DONE
[19:42:15] WARN Node-L1: DHCP IP lease renewal requested... DONE
[19:45:30] INFO SLA check: response time 8.2s... OK
[19:50:11] ALERT VPN auth failed (User: admin) - blocked... BLOCKED
[19:52:00] INFO AI Copilot: automated password reset... RESOLVED
- Guaranteed resolution of any issues within 5–15 minutes via phone, chat, or voice hotline
- Automated generation and delivery of monthly SLA reports directly to company executives
- Over 85% of incidents resolved remotely on the first contact line without onsite visits
- Quick workstation preparation and software setup for new hires in under 30 minutes
- Secure installation of corporate apps, email services, and shared folder access privileges
- Prompt maintenance and repairs of office equipment, printers, and network accessories
Server Maintenance & Monitoring
99.9% UPTIMEWe ensure 24/7 reliability for your database and servers, preventing crashes before they interrupt your sales.
SRV-01
DB-PROD
BACKUP
- Around-the-clock monitoring of servers to prevent emergency outages and downtime
- Detailed monthly reports on server uptime and SLA compliance sent to company executives
- Professional configuration and tuning of Windows Server and Linux operating systems
- Role-based access management for corporate directories and shared file storages
- Regular automated backup runs with offsite storage to protect critical company assets
- Optimization of SQL databases (including ERP/1C databases) for maximum speed
Stable Internet, Wi-Fi & Office Networks
STABLE INTERNETWe organize seamless office Wi-Fi, link remote branches, and configure secure VPNs for home offices.
ROUTER
SWITCH
CLIENTS
WAN
- Selection, installation, and fine-tuning of enterprise Wi-Fi routers and firewalls
- Configuring secure remote worker access networks (VPN) for off-site personnel
- Secondary ISP configuration with automatic internet failover within 1 second during outages
- Setting up seamless office Wi-Fi roaming networks across the entire facility
- Reliable network protection against unauthorized connections and malicious access
Protection from Hackers, Viruses & Ransomware
FULL PROTECTIONWe build a robust cyber defense for your business, protecting databases and confidential files from leakage.
[SECURED] SIEM: Integrity check... OK
[SECURED] Firewall rules active
[BLOCKED] DDOS IP 83.12.9.2 dropped
- Continuous monitoring of suspicious activity inside your corporate network
- Regular vulnerability scans of corporate computers with timely patching
- Installing advanced antivirus and endpoint security tools on workstations and servers
- Deployment of Data Loss Prevention (DLP) systems to prevent corporate leakage
- Comprehensive cybersecurity audits and basic security hygiene training for employees
Database & Software Migration to Secure Clouds
SAVE UP TO 45%Skip purchasing expensive physical hardware. We migrate your corporate files and databases to secure clouds.
PODS: 12 ACTIVE
NAMESPACES: PROD
- Creation and administration of virtual servers optimized for corporate business apps
- Secure migration of corporate databases and ERP systems to remote cloud environments
- Setup and management of shared collaboration tools in corporate email platforms
- Deploying containers for rapid website and online service publishing workflows
- Seamless migration of servers and tools to cloud environments without office interruptions
IT Audit & Disaster Recovery Planning
RECOVERY GUARANTEEDWe audit your systems, discover weak points, and build bulletproof recovery plans for any critical outages.
PRIMARY
STANDBY
SYNC ACTIVE (1s)
- Comprehensive IT system audit with detailed vulnerability reports for decision makers
- Formulating corporate disaster recovery plans to restore workflows in minimum time
- Software license checks and legal verification of all software assets
- Upgrading and modernizing outdated hardware components without system interruptions
- Designing long-term IT growth roadmaps aligned with your strategic business targets
Service Packages
Choose the optimal pricing plan that fits your business scale and demands
STANDARD
For small businesses up to 20 employees
SLA
Reaction 15–60 minutes
- Service Desk Access
- L1 User Technical Support
- PC & Printer Support
- Basic Server Availability Checks
- Regular Data Backups
- Microsoft 365 Support
- Monthly Incident Reports
Popular
PRO
For growing businesses with 20 to 100 employees
SLA
Reaction 15–30 minutes
- Includes all Standard services
- Comprehensive Server Management
- Active Directory / LDAP administration
- MikroTik & VPN Tunnels configuration
- Software Patch & Update Management
- 3-2-1 Strategy Backups
- Full Hardware Inventory
- Proactive Infrastructure Monitoring
ENTERPRISE
For large enterprises from 100 employees
SLA
Critical incidents — 5–15 min
- Includes all PRO services
- 24/7 Network & Systems Monitoring
- Wazuh SIEM Deployment & Tuning
- Vulnerability Management & Scanning
- Full IT Infrastructure Documentation
- Disaster Recovery Plan (DRP)
- Quarterly Security Reviews (QSR)
- Priority Support Hotline
- Dedicated Systems Engineer
International Practices
We design, deliver and manage our services strictly following elite global standards
ITIL v4
IT Service Management
ISO 20000
IT Service Quality
ISO 27001
Information Security
NIST CSF
Cybersecurity Framework
CIS Controls
Infrastructure Protection
World-Class IT Service
What distinguishes a world-class IT outsourcing partner on the market
Dedicated Service Desk infrastructure
Strict SLA requirements and transparent KPIs
Continuous 24/7 service monitoring
Comprehensive and detailed system documentation
Automated backups and regular restoration tests
Enterprise-grade security embedded at all levels
Detailed monthly analytical reports
Rigorous Change Management processes
Proactive support to resolve issues before they occur
Continuous automation of routine workflows
State-of-the-art ITSM platform tools
Focus on business results rather than billable hours
Social Support Hub 2026
Instant connection with our engineering team through modern channels in real-time
Telegram Cyber-Bot 2026
ONLINEAutomated incident creation, AI diagnostics, and a direct line to an L1/L2 engineer.
WhatsApp Business Enterprise
ONLINEDedicated corporate channel for emergency communications and quick change approvals.
Corporate Slack Connect
ONLINEShared Channel for real-time collaboration between our team and your staff.
AI Voice Hotline 24/7 (Auto-Ticketing)
AI AGENTClients call, dial their company code, then their personal ID, and leave a voice message. The system auto-transcribes, creates a ticket, and notifies the client. Issue is resolved in 5–15 minutes.
Prepare for reliable IT support
Define support coverage and responsibilities
Agree support hours, request channels, incident priorities and responsibilities for software vendors or internet providers. Distinguish a target response time from the time required to resolve an incident.
Include maintenance and recovery
Support is more than fixing individual tickets. Plan updates, access reviews, backup checks and recovery tests alongside daily requests. Changes to critical systems should have an owner and a rollback approach.
Questions before starting a project
Can IT outsourcing work alongside our internal IT team?
Yes. Define which requests remain with your team and which infrastructure or support tasks are outsourced. Clear ownership helps avoid duplicate work and gaps in coverage.
What affects the price of managed IT support?
User and device counts, server and network complexity, support hours, locations and required service levels affect scope. An inventory and a description of recurring issues help assess the work.
Does a backup guarantee that we can recover?
A backup is only one part of recovery. Check that it completes, is protected from unauthorised changes and can actually be restored. Recovery time and acceptable data loss should be discussed separately.
When should we also consider business automation?
If systems are stable but employees still copy data or chase approvals manually, automation may address the underlying process. IT support maintains the tools; automation changes how work moves between them.